Effective Date: September 25, 2026
1. Introduction
This Privacy Policy outlines how Simply Chrisna Custom Gifts, a trading entity officially registered and underwritten by Chrisna Creative Customs (“we,” “us,” or “our”), collects, uses, processes, and protects your personal information. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly in accordance with applicable data protection regulations, including the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We collect information that you voluntarily provide to us when placing an order, inquiring about our services, or communicating with us. This may include:
- Identity Information: First name, last name, or business name.
- Contact Information: Email address, delivery/shipping address, billing address, and telephone number.
- Transaction Information: Details regarding the products you have purchased, payment methods, and billing records.
- Customization Assets: Personal photographs, business logos, custom text, or any other digital artwork provided specifically for the personalization of apparel, mugs, tumblers, rock slates, or other merchandise.
3. How We Use Your Information
We use your personal data strictly for business operations and customer service, specifically to:
- Process, manufacture, and fulfill your custom merchandise orders.
- Communicate with you regarding order confirmations, design mock-up approvals, production updates, and shipping details.
- Facilitate secure payment processing and maintain accurate accounting records.
- Address any customer service inquiries or support requests.
- Comply with legal, regulatory, or tax obligations.
4. Information Sharing and Disclosure
We do not sell, rent, or lease your personal information to third parties. We only share necessary data with trusted third parties under the following circumstances:
- Service Providers: We may share your name, phone number, and physical address with reliable courier and logistics partners to ensure the delivery of your orders.
- Payment Gateways: Necessary transaction data is shared securely with our financial service providers to process payments.
- Legal Requirements: We may disclose your information where required by law, subpoena, or other legal processes to protect the rights, property, or safety of Chrisna Creative Customs, our customers, or others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. All personal design assets, files, and images supplied for custom printing are stored securely and are only accessed by our personnel for the direct purpose of fulfilling your specific order.
6. Data Retention
We will retain your personal information and custom design files only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements. Once the retention period expires, your data will be securely deleted or anonymized.
7. Your Privacy Rights
As a customer, you retain specific rights regarding your personal information. You have the right to:
- Request a copy of the personal information we hold about you.
- Request the correction of any inaccurate or incomplete data.
- Request the deletion of your personal data, subject to any legal obligations we have to retain it.
- Object to the processing of your data for specific purposes.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Simply Chrisna Custom Gifts
(Underwritten by Chrisna Creative Customs)
- Email: chrisna@simplychrisna.com
- Phone: 0722451637