Here are answers to some of our most common questions. If you don’t see what you’re looking for, feel free to reach out to us directly!
Ordering & Design
Q: How do I send you my photos, logos, or design ideas? A: You can email your files to chrisna@simplychrisna.com or send them to us via WhatsApp at 072 245 1637. For the best print quality, please provide the highest resolution images possible.
Q: I have an idea, but I don’t have a design. Can you help? A: Absolutely! We use professional graphic design software to format logos, arrange text, and prepare visuals. We will work with you to create a mock-up of your apparel, mug, tumbler, or rock slate and send you a proof to approve before we start printing.
Q: Can I cancel or change my order after it’s been placed? A: Because our items are personalized, once you have approved the final design proof and your order goes into production, it cannot be cancelled or modified. Please double-check all spelling, dates, and details on your design proof!
Products & Care
Q: How should I wash my custom-printed apparel? A: To keep your custom apparel looking fresh, always wash the garment inside out on a cold or warm cycle. Avoid using harsh bleach, do not tumble dry, and never iron directly over the printed design or vinyl.
Q: What exactly is a custom “rock slate”? A: A rock slate is a beautiful, natural piece of stone with chiseled edges that has been specially coated for sublimation printing. We press your favorite photographs directly onto the stone, creating a stunning, high-gloss display piece that comes with its own stands.
Q: Are your custom mugs and tumblers dishwasher safe? A: While our sublimated mugs are generally dishwasher and microwave safe, we highly recommend hand-washing all custom drinkware to ensure the colors remain vibrant and the design lasts for years to come.
Shipping & Returns
Q: How long will it take to get my order? A: Our standard production time is 3 to 5 business days after you approve your design and payment is confirmed. Once made, shipping times depend on your location.
Q: I live in Lydenburg. Do I have to pay for shipping? A: No! We offer 100% free delivery in and around the Lydenburg (Mashishing) area. You can also select our local collection option at checkout if you prefer to pick it up yourself.
Q: What happens if I order the wrong size shirt? A: Because all apparel is permanently branded with your specific design, we cannot accept returns or exchanges for incorrect sizing. Please make sure to check our sizing guidelines or confirm measurements with us before placing your order.
Q: My mug arrived broken in the mail. What do I do? A: We pack our fragile items with extreme care, but accidents during transit can happen. If your item arrives damaged, please take a clear photo of the item and the packaging, and contact us via email or WhatsApp within 48 hours of delivery so we can arrange a replacement.