Effective Date: September 25, 2026
At Simply Chrisna Custom Gifts (underwritten by Chrisna Creative Customs), we take immense pride in the quality of our personalized products. Because the majority of our merchandise is custom-made to your specific requirements, our return and refund policies differ from standard retail stores.
Please review the guidelines below carefully before placing your order.
1. Custom and Personalized Items
Due to the highly personalized nature of our products (including custom-branded apparel, mugs, tumblers, and rock slates), we do not offer returns, exchanges, or refunds for “change of mind.”
- Once a custom design is approved and sent into production, the order cannot be cancelled or refunded.
- We cannot accept returns for spelling mistakes, grammatical errors, or incorrect design details if they match the design proof approved by the customer. Please review all design proofs carefully before giving your final approval.
2. Defective, Damaged, or Incorrect Items
We stand by the quality of our printing and heat press work. If your item arrives damaged, defective, or if we made a clear error in the production process (e.g., we printed the wrong design, sent the incorrect item, or the product is physically flawed), we will gladly replace the item or issue a full refund.
To log a claim for a damaged or defective item:
- Contact us within 48 hours of receiving your delivery at chrisna@simplychrisna.com or via WhatsApp at 072 245 1637.
- Include your order number and a clear photograph of the damaged or incorrect item, as well as the packaging it arrived in.
- Once we assess the issue, we will coordinate the return of the defective item (at our cost) and arrange for a replacement to be manufactured and shipped to you as a priority, or process a refund.
3. Apparel Sizing
For all custom apparel, please ensure you consult our sizing charts or confirm measurements with us before placing your order.
- We cannot offer refunds or exchanges if you order the incorrect size, as the garment has already been permanently branded with your custom design.
- If we supply a size different from the one you ordered on your invoice, we will replace the garment at no additional cost to you.
4. Refund Processing
If a refund is approved for a defective or undelivered item:
- Refunds will be processed within 3 to 5 business days of approval.
- Funds will be returned via your original method of payment or via Electronic Funds Transfer (EFT) to a nominated South African bank account.
- Please note that depending on your bank, it may take an additional 1 to 3 business days for the funds to clear in your account.
5. Contact Information
If you have any questions about an order or need assistance with a potential return, please reach out to us:
Simply Chrisna Custom Gifts (Underwritten by Chrisna Creative Customs)
- Email: chrisna@simplychrisna.com
- Phone / WhatsApp: 072 245 1637